--- title: I am having password issues description: I am having password issues --- [Skip to content](https://help.hempdoghealth.com/knowledge/i-am-having-password-issues#main-content) English Show submenu for translations [![CBD Dog Logo (Circle) (1)-2](https://help.hempdoghealth.com/hs-fs/hubfs/CBD%20Dog%20Logo%20(Circle)%20(1)-2.png?width=150&height=150&name=CBD%20Dog%20Logo%20(Circle)%20(1)-2.png)](https://cbddoghealth.com/) Open main navigation Close main navigation - English Show submenu for translations We're here to help! - There are no suggestions because the search field is empty. 1. [Hemp Dog Health Help Desk](https://help.hempdoghealth.com/knowledge?hsLang=en) 2. [Miscellaneous](https://help.hempdoghealth.com/knowledge/miscellaneous?hsLang=en) # I am having password issues An automated email is sent when you ask for a password reset. Unfortunately, our automated confirmation emails sometimes end up in junk or spam folders and are therefore easily missed.  If you still do not see your password reset email after checking these folders, please contact a customer service agent via the Live Chat feature located at bottom left hand side of your screen.  They are able to manually reset your password for you. Live Chat customer service agents are available from **9am EST to 5pm EST, Monday through Friday**.  You can still send a message after hours and an agent will contact you the next business day. - [Products 101](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#main-content) - [Salves](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#salves) - [Skin and Coat](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#skin-and-coat) - [Bundles](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#bundles) - [Tinctures](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#tinctures) - [Mushroom Extracts](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#mushroom-extracts) - [Orders & Shipping](https://help.hempdoghealth.com/knowledge/orders-shipping?hsLang=en) - [How To Use Our Products](https://help.hempdoghealth.com/knowledge/how-to-use-our-products?hsLang=en) - [Miscellaneous](https://help.hempdoghealth.com/knowledge/miscellaneous?hsLang=en) [![CBD Dog Logo (Circle) (1)-2](https://help.hempdoghealth.com/hs-fs/hubfs/CBD%20Dog%20Logo%20(Circle)%20(1)-2.png?width=150&height=150&name=CBD%20Dog%20Logo%20(Circle)%20(1)-2.png "CBD Dog Logo (Circle) (1)-2")](https://cbddoghealth.com/) Copyright © 2025, Hemp Dog Health