--- title: My coupon code is not working description: My coupon code is not working --- [Skip to content](https://help.hempdoghealth.com/knowledge/my-coupon-code-is-not-working#main-content) English Show submenu for translations [![CBD Dog Logo (Circle) (1)-2](https://help.hempdoghealth.com/hs-fs/hubfs/CBD%20Dog%20Logo%20(Circle)%20(1)-2.png?width=150&height=150&name=CBD%20Dog%20Logo%20(Circle)%20(1)-2.png)](https://cbddoghealth.com/) Open main navigation Close main navigation - English Show submenu for translations We're here to help! - There are no suggestions because the search field is empty. 1. [Hemp Dog Health Help Desk](https://help.hempdoghealth.com/knowledge?hsLang=en) 2. [Orders & Shipping](https://help.hempdoghealth.com/knowledge/orders-shipping?hsLang=en) # My coupon code is not working Unfortunately, if you are purchasing bundled items (our Duo bundles), promo codes do not work with them, since these products are already discounted. Another reason your coupon code might not be working at this time is because you've used it before, the promotion has expired, or you are attempting to combine it with another reward or coupon.  If these reasons are not the case, feel free to contact us at info@hempdoghealth.com - [Products 101](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#main-content) - [Salves](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#salves) - [Skin and Coat](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#skin-and-coat) - [Bundles](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#bundles) - [Tinctures](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#tinctures) - [Mushroom Extracts](https://help.hempdoghealth.com/knowledge/products-101?hsLang=en#mushroom-extracts) - [Orders & Shipping](https://help.hempdoghealth.com/knowledge/orders-shipping?hsLang=en) - [How To Use Our Products](https://help.hempdoghealth.com/knowledge/how-to-use-our-products?hsLang=en) - [Miscellaneous](https://help.hempdoghealth.com/knowledge/miscellaneous?hsLang=en) [![CBD Dog Logo (Circle) (1)-2](https://help.hempdoghealth.com/hs-fs/hubfs/CBD%20Dog%20Logo%20(Circle)%20(1)-2.png?width=150&height=150&name=CBD%20Dog%20Logo%20(Circle)%20(1)-2.png "CBD Dog Logo (Circle) (1)-2")](https://cbddoghealth.com/) Copyright © 2025, Hemp Dog Health